Your clients interact with our experts. Seven languages. Business is personal.

With an average waiting time of 3 minutes we welcome callers in seven languages and provide immediate solutions in about 80 - 90 % of all initial contacts. 

We cover various means of communication: Telephone support with call-back-service, online contact forms, fax, e-mail, live chat and facebook service apps.

Our hotline is available from Monday to Friday from 9 am to 8 pm, and on Saturday from 10 am to 6 pm.

Our first level support is assisted by our partner Bambus Group in Kosovo and can cover 29 additional languages if needed and extended hours up to 24/7.

Only one call away +49 241 70515-0

At a glance


  • German
  • English
  • French
  • Dutch
  • Spanish
  • Italian
  • Portuguese


  • Consulting
  • Support
  • Claims management
  • Returns management
  • Complaints management

Target groups

  • Consumers
  • Retailers
  • Distributors
  • Service engineers
  • System vendors 
  • Employees
  • Sales staff