Returns
All returns are processed using an identification number such as a tracking number, RMA number, or an individually assigned ID. Returned goods are recorded daily, then inspected and classified by a specialist. Optionally, a refund or replacement can be initiated immediately upon receipt of the returned goods.
Scalable from single returns to processing several hundred returns per day.
Returns can be tracked from the moment the goods are received.
Almost 95% of all returns can be returned to the customer cycle.
Our services for returns
All returned goods that arrive at our logistics department receive an RMA (Return Material Authorization) number as an identification number for the return shipment. Upon receipt of the return, replacement goods will be shipped immediately, depending on the agreement. Only then will the returned goods be inspected.
Your products are processed by us professionally, efficiently, and sustainably. This allows up to 60% (A and B grade) to be directly reintroduced into the customer cycle as new goods, particularly returns of new items, impulse purchases, or items simply not to your liking. A further 35% (C grade) can be reintroduced to the market through the services of our repair center .
Services
- Transparent processes for processing returns from incoming goods to outgoing goods
- Categorization according to your specifications, for example, A-stock: new goods, B-stock: only packaging damaged...
- Increased value through repair, rework or refurbishment processes
- Establishment of a spare parts warehouse by dismantling C-goods that cannot be returned to the customer cycle
Benefits
- Reduction of CO2 emissions
- Sustainability and environmental protection by extending the lifespan of products
- Up to 60% of returned goods can be returned to the customer cycle as new goods
- Up to 35% of returned goods can be refunded via the Repair or refurbishment continue to be used
- Sustainable: Extending the lifespan of products beyond the first shipment
Digitization of returns
The GRÜN aixtema offers all customers through its own developed ISSO Software digitalized processes, intelligent and transparent data, and comprehensive evaluations. The modular software has been optimized for the processes of GRÜN aixtema developed and can also be seamlessly integrated into your IT.
Key figures in the returns center
- Lead times and processing times for returns
- Live monitoring of operational processes
- Daily goods receipt confirmations
- Individual categorization by product type
About ISSO
- Modular software developed in-house
- Optimized for the processes of GRÜN aixtema
- All key figures, evaluations and data without media breaks from one solution
- Customer-specific design possible
- Interfaces enable connections to third-party and customer solutions
Testimonials
Springlane GmbH
"We have the GRÜN aixtema GmbH From the very first meeting, we have become known as a holistic partner with a strong IT and project focus, both as a company and at every individual employee level. Over the past three years of collaboration, we have been able to catapult our returns management to a new level. Their broad experience, their ability to handle our high development dynamics, their fast response times, and their intrinsic motivation and joy in joint growth are just a few of the cornerstones that have made GRÜN aixtema GmbH a key partner for us. Thank you for the fantastic collaboration!"
— Robert “Bob” Bajka, Senior Manager Operations and Quality, Springlane GmbH
devolo AG
“For about 20 years we have valued the GRÜN aixtema GmbH as a flexible, competent, and innovative partner. The personal and friendly contact consistently leads to efficient and customized solutions. Thanks to the customer-oriented and goal-oriented collaboration, we feel both "understood" and in good hands with our contacts.
— Dirk Blennemann, Senior Director Quality Management & Customer Care, devolo AG
FAQ
Frequently asked questions about returns processing
All returns are assigned a unique identification number, such as an RMA number or shipment number. This information is recorded daily upon receipt of goods.
We differentiate between A-goods (new), B-goods (e.g. packaging damaged) and C-goods (in need of repair or usable as spare parts donors).
Our logistics are scalable – from individual returns to several hundred shipments per day.
C-stock that can no longer be returned to the customer cycle is dismantled and serves as a source of spare parts.
We provide daily reports, live monitoring, and complete traceability through our proprietary ISSO software.
Yes, if desired, a refund or replacement delivery can be initiated upon receipt of goods – automatically by agreement.
Companies that trust us
Below, we introduce you to companies that trust our services. The references below represent only a small selection.
Contact inquiry
Send us a message if you'd like to learn more about our solutions. We look forward to hearing from you.