GRÜN aixtema GmbH - After Sales Services
The GRÜN aixtema has been providing technical services to manufacturers in the following industries for over 25 years on an area of 8.000 sqm IT and electronics. With the specialized After Sales Service We are not only a service provider, but also support our customers intensively in the increasingly important Process digitization.
Process experts
Our team has many years of after-sales experience to realize your service promise
Solution-oriented
We offer high first-time solution and repair rates for your customers' satisfaction
Flexibility
The market and the global economy are rarely straightforward. We help even with spontaneous obstacles – professionally and efficiently.
Simple usage
We support you in saving CO2 and costs through high recycling rates and intelligent reuse
Support Center of the GRÜN aixtema
Our multilingual technical hotline at our support center is happy to answer your customers' questions. Our staff will answer inquiries, advise customers according to your specifications, process complaints, and organize returns, always keeping your satisfaction and that of your customers in mind.
Repair Center of the GRÜN aixtema
Our repair center is available for incoming repair returns . Here, technically skilled experts repair, refurbish, and test your electronic devices and send them back to you or your customers quickly and easily. As part of our comprehensive after-sales service, this allows you to extend the lifespan of your products in a resource-efficient way and increase customer satisfaction and trust.
Logistics Center of GRÜN aixtema
In the area of logistics, the GRÜN aixtema for you the entire logistics process from Fulfillment to Returns management.
IT services of GRÜN aixtema
The experts of the GRÜN aixtema out of the area IT services We enable us to implement even complex software configurations and are also happy to support you with the integration and integration of our IT landscapes. This allows us to offer you a 360-degree service portfolio, from which you can choose from individual services or fully integrated processes to support you.
Numbers and facts
15.000 +
Support contacts per month
10.000 +
Devices per month
8.000 +
Storage area in sqm
30 +
qualified employees
27 +
years on the market
Customer focus
Our customers' customers are always our top priority. We first send out a replacement device and then inspect the returned item.
Reliability
Our experts have been a reliable partner throughout the entire after-sales process for over 25 years .
Quality
Our qualified technicians inspect, classify, repair, and recondition all returned devices.
Flexibility
Your customers communicate with our experts. In seven languages. Person-to-person.
Solution oriented
With our support, we achieve a problem solution in approximately 90 percent of cases on first contact – in 7 languages.
Transparency
All support requests are transparently recorded through our software. All customers receive individual access to the software, providing a transparent overview of our work.
Companies that trust us
Below, we introduce you to companies that trust our services. The references below represent only a small selection.
Contact inquiry
Send us a message if you'd like to learn more about our solutions. We look forward to hearing from you.