Technical Hotline

  • Thanks to a high initial resolution rate we reduce your returns. Fewer returns, lower costs.
  • Business is personal – strengthening the positive image of your brand.

Other good reasons

Repair Center

  • Based on the returns and feedback, we distinguish valuable information for the improvement and further development of your products.
  • We repair and rework your products, recycle parts and help you to economize your resources.

Other good reasons

aixtema offers specialized knowledge from over 20 years experience in after sales support and service in IT, telecommunication and electronics.

The multilingual technical hotline answers questions, advises clients, handles complaints and organizes returns. Experts in our repair center repair and revise electronic equipment. Thus, aixtema analyzes client feedback, combines it and provides valuable key information. For a positive brand awareness and continuously improved products. 

We have worked very well with aixtema for more than 10 years. We appreciate the flexibility and the speed with which they implement process changes. The self-sufficient and solution oriented operations of the Repair Center continuously generates very positive feedback from our clients.

Wolfram Ohn, Head of Service, Support and Training, Lancom Systems GmbH
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ISO90001 Certificate

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